About

I’m John Huber, Founder of Customer Success Architects. Throughout my career, I’ve been privileged to guide SaaS companies through transformative organizational change while building high-performance teams dedicated to excellence.

I am passionate about achieving ambitious growth targets and enhancing customer satisfaction. My track record speaks for itself: our programs have improved Net Promoter Scores from -16 to +39, and maintained retention rates exceeding 95% gross and 120% net while growing top-line revenue at industry leaders such as Model N, Aptology, Plex Systems, SumTotal, and Taleo.

At Customer Success Architects, we specialize in providing tailored consulting services to enhance customer success strategies for SaaS companies. Our mission is to empower businesses to maximize customer satisfaction, drive retention, and foster long-term growth. Together, we can unlock your organization’s potential and achieve sustainable success. Let's connect and explore how I can help you thrive.